Globynx Tech provides professional website design, web development, e-commerce and digital technology solutions.

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Refund Policy

GlobynxTech

At GlobynxTech, we provide website development, e-commerce development, business applications, domain and hosting, IT and technology services, hiring services, and SEO and digital marketing services to businesses worldwide. We want you to be happy with the results we share with you. If you are not happy, please review this policy to understand your options.

1. Scope

This policy applies to all services and products purchased directly from GlobynxTech, including:

  • Website Design and Development
  • E-commerce Website Development
  • Web/Mobile Application Development, ERP/CRM Platforms & Integration
  • Domain registration, hosting, maintenance and backup services
  • IT consulting, cloud computing and technology support
  • Hiring services
  • Search engine optimization (SEO), social media management, paid advertising campaigns, and conversion rate optimization to boost traffic and grow your business.

The terms of your signed proposal, quotation or service agreement apply together with this policy. In case of any conflict, the signed agreement shall prevail.

2. Website, E-commerce and Software Development Projects

2.1 Project-Based Services

  • Website development projects are charged in stages or milestones, as outlined in the project proposal.
  • Once development work begins, payments made in advance or for completed milestones are non-refundable for the work already delivered.
  • You have the option to terminate a project at any point through a written notification. The refund in this case shall be calculated as the amount paid less the cost incurred for work done, resources expended, and costs incurred, which may include third-party licenses, themes, plugins, and software purchases.
  • If the project has not yet started and no work has been completed, you may request a refund of your advance payment, subject to applicable fees and deductions.

2.2 Delivered and Approved Work

  • Once a milestone or the final project has been delivered and approved, the related payment is non-refundable.
  • All revisions will be done as per the contract. If you do not like the design according to the approved requirements, then there will be no refund.

2.3 Defects

If completed work contains errors or does not meet the agreed requirements, we will make the necessary corrections at no additional cost within a reasonable timeframe. If the problem cannot be solved, then we may refund part or all of the payment.

2.4 Customized Solutions

Custom or bespoke websites, applications and integrations are non-refundable unless there is a proven defect or malfunction that we are unable to fix.

3. Domain, Hosting and Maintenance Services

3.1 Domain Registration

Fees for domain registration, renewals, and transfers are non-refundable as these fees have been paid to the third-party registrars and are not recoverable after the process has been completed.

3.2 Hosting Services

  • New customers may request a refund after their first purchase, provided the service has not been misused.
  • However, after this timeframe expires, the charges won't be refundable for that billing period.
  • The add-ons like the SSL certificates, IP addresses, and emails are not refundable.

3.3 Maintenance and Support Contracts

  • Monthly or annual maintenance contracts may be canceled with prior written notice.
  • Refunds for prepaid maintenance may be issued for the unused period, after deducting any applicable cancellation fees and the value of services already provided.

4. IT and Technology Services

4.1 Consulting and Support Services

  • Hourly or fixed-rate services: A refund may be requested for services not yet performed.For services already provided, partial refunds may be granted on a case-by-case basis.
  • Prepaid hours or support packages: Unused hours may be refundable, but hours already used are non-refundable. Any unused hours are subject to the applicable validity period.

4.2 Cloud Services

Fees paid to third-party cloud providers, including AWS, Azure, and Google Cloud, as well as charges for services already used, are non-refundable.

5. Hiring Services

  • You may terminate an engagement by providing prior written notice.
  • Fees for hours or months already worked are non-refundable.
  • If prepaid fees cover a period beyond the notice period, the unused portion will be refunded.
  • If a resource is not suitable for your requirements, please notify us promptly. We will provide a replacement resource at no additional cost. If a suitable replacement is unavailable, we may refund the fees for the period during which the service was not provided.

6. SEO, Social Media Marketing and PPC Services

  • SEO and Social Media Marketing Services: The charges you will pay include the hours, effort, and skills involved in providing these services. We cannot guarantee specific search engine rankings, social media performance, website traffic, or sales results. As such, we will not give you a refund because of dissatisfaction with the services provided.
  • Monthly retainers: Services may be canceled with prior written notice. Fees for the current billing period are non-refundable once work has begun.
  • PPC advertising: Advertising spend paid to platforms such as Google or Meta is non-refundable once spent. Unspent ad budget held by us will be refunded on request. Management fees are non-refundable for the period already worked.

7. Third-Party Tools, Products, and Software Licenses

Products such as themes, plugins, extensions, and other software licenses bought for your project are not eligible for a refund. After the license becomes active, the download starts, or the installation process begins. Any request for a refund shall be handled according to the refund policy of the third-party service provider.

8. Subscriptions

  • You can terminate your hosting, software, or IT services anytime you want.
  • Once the subscription is canceled, no further subscription fees will be charged.
  • Payments for the current billing period are non-refundable once the service has started.
  • To avoid any charges during the next billing cycle, kindly terminate your subscription before the renewal date.

9. Non-Refundable Items

The following are not eligible for refunds:

  • Work already completed and delivered according to the agreed scope
  • Domain registrations and renewals
  • Third-party fees, including licenses, plugins, stock assets, ad spend, and payment-gateway charges
  • Activated software licenses and initiated digital downloads
  • Services where delays or issues were caused by the client, such as late feedback, missing content, access, or approvals
  • Dissatisfaction with results that were not guaranteed in writing
  • Services terminated due to a breach of our terms

10. Steps to Submit a Refund Request

  1. Contact Us: Write an email to us at [xzy@gmail.com] within 2-3 days from the time of the payment or the problem.
  2. Share Details: Enter your name, company name, invoice or order number, payment proof, and the reason why you are requesting a refund.
  3. Attach Documents: Attach any supporting screenshots, documents, or previous communications that may help us in processing your request.
  4. Review: We will confirm your request within 5-7 business days and will contact you if we need any other details.

11. Refund Processing

  • After reviewing your refund request, we shall communicate our decision to you, together with the reason why your request was not accepted.
  • In case your refund is successful, it shall be processed within 7–10 business days, and then it shall be directed to your original method of payment.
  • Your bank or your financial services provider may take some time before it reflects the refunded amount in your account.
  • The payment processing charges and the transaction fee can also be deducted from the amount refunded.
  • Your refund will be made in the original currency of the payment, where applicable. However, we do not bear any responsibility arising from changes in the exchange rates.

12. Cancellations

12.1 Order Cancellations

Orders for packaged products or services can be cancelled within 24 hours of order placement, provided that no work has commenced.

12.2 Service Contracts

The service contract can be terminated by sending written notice to correspond to your contract agreement. Fees may be charged when you terminate the contract according to the terms, which will also determine the notice period.

13. Exceptions

However, we can always be flexible with this policy, especially in cases where the service provided was faulty or an error was made by us. If you have any concerns, please contact us so we can work together toward a fair and reasonable resolution.

14. Changes to This Policy

GlobynxTech reserves the right to update or modify this Refund Policy at any time. Changes take effect when posted on this page and do not affect agreements already signed unless stated otherwise. Please review this policy periodically.

15. Contact Us

If you have any questions about this Refund Policy, please contact:

  • Email:
  • Phone:
  • Website:
  • Address: